star trek online unable to authenticate

trying to log into sto but it gives me error message "star trek online unable to authenticate" :(

This is an old posting to reply to but here goes. I had that problem yesterday. I then clicked on the website and logged in there so i could check for help on the forums. I decided while i was looking to try once again and this time i was able to play. Today since 7am i have recieved that error message trying to play. The website is down, so i can't try what i did before. If anyone figures out how to stop the error message and be able to play {on a valid account of course by the way}please post and let us know. Thanks.

Happens to me from time to time as well. Just be patient and wait a bit, should be okay. If the problem persists then I suggest you contact the support team.

I'm getting this today HELP